The following Terms and Conditions apply to the relationship between the seller “Sapfir-GD Ltd” with PIN 201441590 and the administrated by him website with domain (sapfir-gd.com) and the visitors/clients of the website. By using the website and by making an order the Customer agrees that she/he has read and agrees with the present “Terms and Conditions”.

Sapfir-GD Ltd keeps the right to update and amend the present Terms and Conditions in any given time and without notice. These amendments come into force immediately and are obligatory for all users/customers.

 

Sales and delivery

  1. By making a purchase on sapfir-gd.com the Customer agrees on signing a contract for a purchase from a distance related to art. 45 of the Bulgarian Law for Customer protection. The Customer agrees to receive his purchase after paying the amount stated by the Seller Sapfir-GD Ltd.
  2. Every purchase made is considered for a contract for sale made in Sofia, Bulgaria in Bulgarian related to art. 48, 1 of the Law for Customer protection.
  3. Delivering party on the sale contract is Sapfir Ltd with ID201441590 and address Sofia city, Hipodruma 24.
  4. When a purchase is made the Customer can receive his order by a standard shipping on address provided by the Customer with an option for payment upon delivery. When option for payment upon delivery is chosen the Customer pays to the courier. The Customer must provide exact address for delivery, including name, phone number and street address.
  5. Prices stated on the website are in Bulgarian leva and are final for the characteristics described in product details and are not subject of additional taxes, except in cases of delivery and amendments of the product characteristics that are required by the Customer – such as material, installation of additional gemstones and others.
  6. In case of an order of a product In Stock, the Seller is obliged to send the product in 3 days of receiving the order to the provided by the Customer address.
  7. In case of an order of a product that is Our of Stock, Sapfir-GD Ltd is obliged to notify the Customer in term of one working day after receiving the order by sending email to the provided by the Customer email address or by a phone call on the provided phone number.

 

Warranty and returns

  1. In case the Customer is not satisfied with the product purchased on sapfir-gd.com or would like to return the product, the Customer can return the product after providing a receipt in 2 weeks’ time after receiving the product, under the condition that the product is intact. For this purpose it is required the Customer to provide the receipt. The amount paid by the Customer will be refunded by the Seller to a bank account provided by the Customer.
  2. In case the Customer would like to return the product, it needs to be well packed and intact. The Customer can state his decision for return in written by sending email to sales@sapfir-gd.com. The product should be send on Customer’s account to address: Sofia city, Hristo Botev blv. 5, atelier Sapfir-GD. In case of a return the product needs to be in its original package and documents including receipt or invoice or warranty if such. Sapfir-GD keeps its right to not refund the amount paid by the Customer in case one or some of the requirements stated above are not kept.
  3. Any product that is offered by Sapfir-GD has a warranty period of 2 months, which apply only by keeping the receipt on part of the Customer and starts from the day of receiving the product. The warranty does not apply in case of an attempt on side of the Customer to repair by his own the product or by another non-authorized third party. The Customer has the right to use the warranty by sending the product by a courier at Sofia, Bulgaria; Hristo Botev bld. 5 atelier Sapfir-GD or bring it personally to the address stated above.

Storage of information and personal data

  1. Sapfir-GD Ltd is obliged to not reveal any personal data and information related to the Customers to third parties, including companies, third parties, state authorities and others in exception to the following circumstances:
  • After receiving an express consent by the Customer
  • The information and personal data are requested by state authorities and officials, who are authorized to collect and process such information under applicable law of the Republic of Bulgaria.

Detailed information for the storage and processing of personal data in accordance to GDPR can be found at our Privacy Policy page (click for access).

Sapfir-GD Ltd is not responsible for failure to meet agreed conditions in the presence of compelling circumstances.